MASBOD LONDON

Terms & Conditions

1. Who We Are

These terms govern the footwear services provided by MASBOD London Ltd ("MASBOD", "we", "us") — including cleaning, restoration, sourcing, authentication, rare-pairs access, and reseller support. By placing an order or instructing us to carry out a service, you ("the Customer", "you") agree to these terms.

2. Our Services

We provide the following services, each described in full on our website: cleaning, restoration, sourcing, authentication, access to rare pairs and drops, and reseller support. Cleaning and restoration services are purchased directly through our online store; sourcing, authentication, rare-pairs access, and reseller support are arranged following an enquiry and agreed with you before work begins.

3. Placing an Order

  1. For cleaning and restoration services purchased through our online store, payment is taken at the time of order via our payment processor. We do not store your full card details ourselves.
  2. For sourcing, authentication, rare-pairs access, and reseller support, pricing and scope are confirmed with you directly before any work begins or any payment is requested, save for any deposit expressly agreed in advance.
  3. We reserve the right to decline any order or enquiry at our discretion, including where we believe we cannot deliver the service to a satisfactory standard.

4. Handling Your Property

This clause covers our responsibility while your footwear is in our possession.

  1. Where you send or bring us a pair for cleaning, restoration, or authentication, we take reasonable care of it while it is in our possession, consistent with the standard expected of a professional handling another person's property (a "bailee").
  2. We carry out an assessment of each pair before beginning work and will tell you honestly if we believe a service carries a risk of not achieving the result you're hoping for, or if we believe a pair is unsuitable for the requested service.
  3. Our liability for loss or damage to your property while in our possession is limited to the lower of: (a) the current fair market value of the item immediately before the loss or damage occurred, or (b) the sum specified in our insurance cover applicable at the time, details of which are available on request.
  4. We are not liable for pre-existing damage, wear, or condition issues present before the item was received, or for deterioration that is an inherent risk of the specific service requested and was disclosed to you in advance.
  5. Nothing in this clause excludes or limits our liability for loss or damage caused by our negligence to the extent such exclusion is not permitted by law.

5. Restoration & Cleaning Outcomes

  1. We assess each pair individually and will give you an honest view of what's achievable before starting any restoration work. We do not guarantee a specific cosmetic result, particularly on heavily worn, vintage, or previously damaged pairs.
  2. Where we believe a pair is unsuitable for standard cleaning and would benefit from restoration instead, we will tell you before proceeding rather than carry out a service unlikely to achieve a good result.
  3. No fee is charged for a job we are unable to complete or decline to start, save for any deposit already used toward materials or assessment where expressly agreed.

6. Sourcing

  1. Sourcing requests are undertaken on a reasonable-endeavours basis. We do not guarantee that a specific pair will be found within any particular timeframe, or at all.
  2. If we are unable to source a pair within an agreed timeframe, no fee is charged for the search itself. Any deposit paid toward securing a specific item, once found and confirmed to you, may be non-refundable if you subsequently decide not to proceed — this will be made clear to you before any deposit is requested.
  3. Every sourced pair is authenticated by us before being confirmed to you as part of the sourcing service.

7. Authentication

  1. Our authentication service is based on physical inspection and our professional assessment. While we apply industry-standard checks, we do not and cannot guarantee absolute certainty in every case, and our authentication report reflects our professional opinion at the time of inspection, not an absolute guarantee.
  2. Authentication reports are provided for your own use and, where relevant, to support a dispute or refund claim with a third-party seller or marketplace. We are not a party to any transaction between you and a third-party seller.

8. Rare Pairs & Drop Access

  1. We do not and cannot guarantee that you will successfully obtain any specific pair through a release, drop, or private sale, given that release mechanics and third-party availability are outside our control.
  2. Any fee structure for drop access or rare-pairs sourcing will be agreed with you in advance and will not be applied retrospectively without your agreement.

9. Reseller Support

Where we provide cleaning, photography, storage, or shipping support for resale purposes, the terms of this Agreement apply to our handling of your property in the same way as set out in Clause 4. Storage is provided on the basis that we take reasonable care of stored items but do not act as an insurer of them; you are responsible for maintaining your own appropriate insurance for stock held with us if you wish to insure against loss.

10. Delivery, Collection & Shipping

Where collection or delivery is arranged as part of a service, we will agree timing with you in advance. For items shipped by post or courier, risk in the item passes to the carrier once dispatched with reasonable care, and we will use a tracked and appropriately insured shipping method for items of significant value.

11. Cancellation & Consumer Rights

  1. Where you are contracting as a consumer, you have the right to cancel an order for services within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, except where you have expressly requested that we begin the service within that period, in which case you may still cancel but will be charged for any work already carried out on a pro-rata basis.
  2. Once cleaning or restoration work has been completed, cancellation is not possible for that specific service, though this does not affect your right to raise a complaint about the quality of work carried out.

12. Limitation of Liability

  1. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
  2. Subject to Clause 12.1 and Clause 4.3 above, our total liability to you arising out of or in connection with these terms, whether in contract, tort, or otherwise, shall not exceed the greater of the sum paid by you for the relevant service, or the limits set out in Clause 4.3 where that clause applies.
  3. We shall not be liable for any indirect or consequential loss, including loss of profit where you are contracting in a business capacity.

13. General

  1. These terms, together with any service-specific terms confirmed to you in writing, constitute the entire agreement between us in respect of the relevant service.
  2. We may update these terms from time to time; the version in force at the time you place an order applies to that order.
  3. If any provision of these terms is found to be invalid or unenforceable, the remainder shall continue in full force.
  4. These terms are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.